Shipping policy
Shipping Policy
Effective Date: July 12, 2026
At GEAR182, we take pride in providing quality products and reliable service. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 1–6 business days before they are shipped. Processing time refers to the time required to prepare, manufacture (if applicable), inspect, package, and dispatch your order. It does not include the shipping or transit time required for the package to travel from our facility to your delivery address.
Many of our products are made to order or customized to customer specifications. As a result, custom orders may require additional processing time depending on the complexity of the request. If your order requires significantly more time than our standard processing window, we will notify you as soon as possible.
Shipping
We ship throughout Canada and internationally using reputable shipping carriers. Available shipping methods, shipping costs, and estimated delivery times are calculated at checkout based on your location.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by weather, customs processing, carrier disruptions, holidays, or other circumstances beyond our control may affect delivery times.
International Orders
Customers are responsible for ensuring that the products they purchase are legal to import into their country or region.
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. These charges are the sole responsibility of the customer.
Lost Shipments
If your shipment is confirmed by the shipping carrier to have been lost while in transit, GEAR182 will work with the carrier to investigate the claim. Once the shipment has been confirmed as lost, we will replace or re-ship your order at no additional cost.
Delivered Orders
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.
GEAR182 is not responsible for packages that are lost, stolen, or damaged after the carrier has confirmed delivery, including packages stolen from porches, mailboxes, apartment lobbies, or other delivery locations. Customers are encouraged to ship to a secure address whenever possible.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the order.
Damaged Orders
If your order arrives damaged during shipping, please contact us within 7 days of delivery. Include your order number along with clear photographs of both the damaged packaging and the damaged product so we can assist you promptly.
Return Shipping
If a return has been approved in accordance with our Return & Refund Policy, the customer is responsible for the cost of returning the item unless the return is due to:
- A manufacturing defect;
- Shipping damage; or
- An error made by GEAR182.
Returned items must be in their original condition and packaging whenever possible.
Questions
If you have any questions regarding your order or shipment, please contact GEAR182 using the contact information provided on our website. We are always happy to assist you.